Faq

FREQUENTLY ASKED QUESTIONS

Live Customer Support

Billing Information

Forms of Payment

Shipping and Handling

Processing Your Order

Return Policy

Brand New, Factory Serviced or Bulk Packaged

Manufacturer??s Warranties

Factory Protection Plans

Pricing

Contact Us


Live Customer Support

Our hours of operation are Monday thru Friday from 8:00am to 6:00pm Eastern Time and our after hours sales team is available 24 hours a day, 7 days a week. Whether it??s placing an order or answering questions that may help in your purchasing decisions, our specialists are ready to assist you. You can also contact us via email.


Billing Information

Billing Address (Name, Address, Phone Number, and E-mail)

Shipping Address (Name, Address, Phone Number, and E-mail)

Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)


The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information; the billing address is needed to verify the identity of the cardholder; and the phone number is necessary so that we can call you if there's a problem with your order.



Shipping and Handling

Please note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. Is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.


Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.


Note: Any changes made to the delivery addresses after shipment will result in a $13 Correction Fee. If the correction will result in the package going to a different state, customer will be responsible for the Correction Fee plus the cost of Shipping.


Processing Your Order

All orders are processed and shipped within 1-3 business days. Only orders successfully processed by 4pm Eastern Standard Time are eligible for same-day shipment. In case the product you selected is on backorder, you will receive immediate notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order. All orders go through an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.


Return Policy

30-Day Money Back Guarantee.


We want you to be happy with your purchase  We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.


You may return or exchange most merchandise for a refund within 30 days from date of purchase.

 For any issues concerning the software , the customer is responsible for contacting the manufacturer directly for assistance. returns are easy. Brand New items may be returned or exchanged within 30 days from date of purchase. Returns are subject to a 15 percent restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.


Factory Serviced items are exchangeable for a replacement of the same model on defective items only within 30 days from date of purchase.


Bulk Packaged items have a 90-Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products.


All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer??s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires  to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.


We will not accept items back unless they are returned with the manufacturer's original packaging.


 is not liable in any way for returned packages that were lost or damaged during shipment.


NOTE: Due to the fact that  ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address.

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